Refund policy

REFUND POLICY

Because each Overstuffed Luxe™ piece is individually handcrafted and many are made to order, we are unable to accept returns or exchanges for changes of mind. We want you to love your purchase, however, and will always work to make things right if your order arrives damaged, defective, or different from what you ordered.

Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at hello@complementsofcheryld.com within 5 days of delivery with your order number and photographs of the item and packaging. We will review the issue and work with you to determine the appropriate resolution, which may include replacement, repair, or refund.

Please retain the original item and packaging until we have completed our review, as they may be needed to process a shipping claim.

Cancellations
Because production may begin shortly after an order is placed, cancellations are not guaranteed. If you need to request a cancellation, please contact us as soon as possible. If production has already begun, the order cannot be canceled.

Gift Cards
Gift cards are non-refundable.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since we approved your refund, please contact us at hello@complementsofcheryld.com.